Troubleshooting: Difference between revisions
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(Created page with "This page is dedicated to launch or crash issues. You won't find any help about the games === First things first === The games are made with Ren'Py engine. Check the official engine [https://www.renpy.org/doc/html/problems.html troubleshoot guidelines] before going further. === It doesn't help? === Then what's your OS (PC/MAC/Android)? What are the symptoms: * There's a crash ingame * I see the main menu but the game doesn't start * The game loads but the intro vi...") |
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* The game loads but the intro video doesn't show | * The game loads but the intro video doesn't show | ||
* ... | * ... | ||
Regardless your OS, there's always a log file somewhere that will help. | Regardless your OS, there's always a log file somewhere that will help. | ||
| Line 25: | Line 24: | ||
We're aware of this issue and working on this. Regarding your hardware the game will take between 5/10 minutes before the introduction video shows up. | We're aware of this issue and working on this. Regarding your hardware the game will take between 5/10 minutes before the introduction video shows up. | ||
<u>The game loads but crash before the introduction video:</u> | |||
First try to clear the application cache (settings/applications/<THE GAME>/storage/clear cache). | |||
If it's not better, you can also try to clear the game data. <!-- It will clear your saves! --> | |||
Revision as of 03:42, 7 April 2023
This page is dedicated to launch or crash issues.
You won't find any help about the games
First things first
The games are made with Ren'Py engine.
Check the official engine troubleshoot guidelines before going further.
It doesn't help?
Then what's your OS (PC/MAC/Android)?
What are the symptoms:
- There's a crash ingame
- I see the main menu but the game doesn't start
- The game loads but the intro video doesn't show
- ...
Regardless your OS, there's always a log file somewhere that will help.
Android issues
The game takes ages to load:
We're aware of this issue and working on this. Regarding your hardware the game will take between 5/10 minutes before the introduction video shows up.
The game loads but crash before the introduction video:
First try to clear the application cache (settings/applications/<THE GAME>/storage/clear cache).
If it's not better, you can also try to clear the game data.