Troubleshooting

From Andrealphus Games
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This page is dedicated to launch or crash issues.

You won't find any help about the games

First things first

The games are made with Ren'Py engine.

Check the official engine troubleshoot guidelines before going further.

It doesn't help?

Then what's your OS (PC/MAC/Android)?

What are the symptoms:

  • There's a crash in-game
  • I see the main menu but the game doesn't start
  • The game loads but the intro video doesn't show
  • ...

Regardless your OS, there's always a log file somewhere that will help.

Android issues

The game takes ages to load:

We're aware of this issue and working on this. Regarding your hardware the game will take between 5/10 minutes before the introduction video shows up.

The game loads but crash before the introduction video:

First try to clear the application cache (settings/applications/<THE GAME>/storage/clear cache).

If it's not better, you can also try to clear the game data. This will delete your saves! You might want to keep a copy of your saves: How to find a save file

The game still crashes

Search for the logs...

There's two main log files that will help the debug:

  • log.txt
  • traceback.txt

The logs are located in the game root folder or data folder for android:

  • Steam: C:\Program Files (x86)\Steam\steamapps\common\Love & Sex Second Base`(or wherever you install the game).
  • Windows/Mac/Linux: check the unzipped folder.
  • Android: SD:/Android/data/com.andrealphusgames.loveandsexsecondbase or SD:/Documents/RenPy_Saves/com.andrealphusgames.loveandsexsecondbase_patreon. This is a protected folder and you will need to connect your device to a computer to access this folder.
In linux:

Log.txt

This log is always present.

As soon as you launch the game this log will be created.

It show the launching sequence of the game.

Android log.txt Linux log.txt
Thu Mar 30 14:13:16 2023

Unknown platform.

Ren'Py 7.5.3.22090809

Bootstrap to the start of init.init took 0.00s

Bootstrap to the start of init.init took 0.00s

Manufacturer samsung model SM-A137F

Screen diagonal is 5.39748821327 inches.

Early init took 0.26s

Early init took 0.26s

Android search paths: /data/data/com.andrealphusgames.loveandsexsecondbase/files/game

Loader init took 0.58s

Loader init took 0.58s

Loading error handling took 0.67s

Loading error handling took 0.67s

Loading script took 14.57s

Loading script took 14.57s

Saving to /storage/emulated/0/Android/data/com.andrealphusgames.loveandsexsecondbase/files/saves

Loading save slot metadata. took 0.04s

Loading save slot metadata. took 0.04s

Loading persistent took 0.00s

Loading persistent took 0.00s

Faled to initialize steam: OSError('dlopen failed: library "/data/user/0/com.andrealphusgames.loveandsexsecondbase/files/libsteam_api.so" not found',)

Set script version to: (7, 5, 3)

- Init at start.rpyc:195 took 2.80634 s.

- Init at cl/class_story.rpyc:26 took 5.44496 s.

- Init at start.rpyc:168 took 3.54968 s.

- Init at bg/kitchen/images.rpyc:81 took 0.32248 s.

- Init at ch/aletta/images.rpyc:2 took 3.00521 s.

- Init at ch/alexis/images.rpyc:2 took 2.20231 s.

- Init at ch/angela/images.rpyc:2 took 1.27687 s.

- Init at ch/anna/images.rpyc:4 took 1.88527 s.

- Init at ch/audrey/images.rpyc:2 took 2.64527 s.

- Init at ch/ayesha/images.rpyc:2 took 1.52079 s.

- Init at ch/bree/images.rpyc:2 took 5.60876 s.

- Init at ch/camila/images.rpyc:2 took 2.00024 s.

- Init at ch/cassidy/images.rpyc:2 took 2.27918 s.

- Init at ch/emma/images.rpyc:2 took 2.12501 s.

- Init at ch/gen/beach_cream.rpyc:17 took 0.46047 s.

- Init at ch/gen/beach_icecream.rpyc:19 took 0.55320 s.

- Init at ch/gen/beach_sandcastle.rpyc:24 took 0.53903 s.

- Init at ch/gen/beach_volleyball.rpyc:28 took 1.08659 s.

- Init at ch/gen/buy_popcorn.rpyc:22 took 0.46594 s.

- Init at ch/gen/cinemaroom.rpyc:23 took 1.01949 s.

- Init at ch/gen/cuddles.rpyc:35 took 0.29766 s.

- Init at ch/gen/dance.rpyc:2 took 1.28021 s.

- Init at ch/gen/game_arcade.rpyc:27 took 0.26883 s.

- Init at ch/gen/hottub.rpyc:67 took 1.39591 s.

- Init at ch/gen/images.rpyc:55 took 2.58829 s.

- Init at ch/gen/new_drink_scenes.rpyc:71 took 0.33578 s.

- Init at ch/gen/peeping.rpyc:20 took 0.44082 s.

- Init at ch/gen/photobooth.rpyc:2 took 0.26334 s.

- Init at ch/gen/play_console.rpyc:22 took 0.33758 s.

- Init at ch/gen/playing_water.rpyc:33 took 0.91955 s.

- Init at ch/gen/restaurant_meal.rpyc:18 took 0.69391 s.

- Init at ch/gen/slap.rpyc:27 took 1.12303 s.

- Init at ch/gen/sleep.rpyc:2 took 0.60415 s.

- Init at ch/gen/spank.rpyc:2 took 0.57129 s.

- Init at ch/gen/swimmingrace.rpyc:22 took 0.62651 s.

- Init at ch/gen/tattooparlor.rpyc:2 took 0.81716 s.

- Init at ch/gen_full/images.rpyc:29 took 0.67702 s.

- Init at ch/hanna/images.rpyc:2 took 1.26317 s.

- Init at ch/harems/home/images.rpyc:14 took 7.68622 s.

- Init at ch/harems_full/band/images.rpyc:2 took 1.33930 s.

- Init at ch/harems_full/bitchy/images.rpyc:2 took 1.24414 s.

- Init at ch/harems_full/college/images.rpyc:2 took 0.78338 s.

- Init at ch/harems_full/fashion/images.rpyc:2 took 0.45501 s.

- Init at ch/harems_full/gaming/images.rpyc:2 took 0.25100 s.

- Init at ch/harems_full/jealous/images.rpyc:28 took 0.45773 s.

- Init at ch/harems_full/office/images.rpyc:2 took 3.39194 s.

- Init at ch/harems_full/pixie/images.rpyc:17 took 0.87742 s.

- Init at ch/harems_full/taming/images.rpyc:55 took 0.74709 s.

- Init at ch/harmony/images.rpyc:2 took 1.86551 s.

- Init at ch/kleio/images.rpyc:2 took 3.15053 s.

- Init at ch/kylie/images.rpyc:2 took 2.18566 s.

- Init at ch/lavish/images.rpyc:2 took 1.98621 s.

- Init at ch/lexi/images.rpyc:4 took 3.04977 s.

- Init at ch/minami/images.rpyc:2 took 3.23230 s.

- Init at ch/morgan/images.rpyc:90 took 1.88473 s.

- Init at ch/palla/images.rpyc:2 took 1.33856 s.

- Init at ch/samantha/images.rpyc:2 took 2.79736 s.

- Init at ch/sasha/images.rpyc:2 took 7.71660 s.

- Init at ch/scottie/images.rpyc:2 took 0.37659 s.

- Init at ch/shiori/images.rpyc:2 took 2.46763 s.

- Init at 00director.rpyc:1355 took 0.26807 s.

Running init code took 108.17s

Running init code took 108.17s

Loading analysis data took 0.24s

Loading analysis data took 0.24s

Analyze and compile ATL took 0.42s

Analyze and compile ATL took 0.42s

Index archives took 0.00s

Index archives took 0.00s

Dump and make backups. took 0.00s

Dump and make backups. took 0.00s

Cleaning cache took 0.00s

Cleaning cache took 0.00s

Making clean stores took 0.00s

Making clean stores took 0.00s

Initial gc. took 2.76s

Initial gc. took 2.76s

DPI scale factor: 1.000000

Creating interface object took 0.02s

Creating interface object took 0.02s

Cleaning stores took 0.00s

Cleaning stores took 0.00s

Init translation took 2.82s

Init translation took 2.82s

Build styles took 0.02s

Build styles took 0.02s

Load screen analysis took 0.00s

Load screen analysis took 0.00s

Analyze screens took 0.14s

Analyze screens took 0.14s

Save screen analysis took 0.24s

Save screen analysis took 0.24s

Prepare screens took 0.50s

Prepare screens took 0.50s

Save pyanalysis. took 0.00s

Save pyanalysis. took 0.00s

Save bytecode. took 0.00s

Save bytecode. took 0.00s

Running _start took 0.04s

Running _start took 0.04s

Interface start took 3.07s

Interface start took 3.07s

Initializing gles2 renderer:

primary display bounds: (0, 0, 2208, 1012)

swap interval: 1 frames

Fullscreen mode.

Vendor: 'ARM'

Renderer: 'Mali-G52 MC2'

Version: 'OpenGL ES 3.2 v1.r32p1-01eac0.fc49d6bd800ecb1492a1f77284a4d178'

Display Info: None

Screen sizes: virtual=(1280, 720) physical=(2343, 1080) drawable=(2343, 1080)

Could not open 'cache/shaders.txt':

Maximum texture size: 4096x4096

Total time until interface ready: 135.79923892s

Hid presplash.

Fri Mar  3 08:41:12 2023

Linux-5.19.0-32-generic-x86_64-with-debian-bookworm-sid

Ren'Py 7.5.3.22090809

Bootstrap to the start of init.init took 0.06s

Early init took 0.00s Loader init took 0.13s

Loading error handling took 0.18s

Loading script took 5.42s

Loading save slot metadata. took 0.09s

Loading persistent took 0.01s

Faled to initialize steam: Exception(u'Init returned false.',)

Set script version to: (7, 5, 3)

- Init at start.rpyc:195 took 0.83279 s.

- Init at cl/class_story.rpyc:26 took 1.39322 s.

- Init at start.rpyc:168 took 0.93256 s.

- Init at ch/aletta/images.rpyc:2 took 0.60143 s.

- Init at ch/alexis/images.rpyc:2 took 0.51740 s.

- Init at ch/angela/images.rpyc:2 took 0.29233 s.

- Init at ch/anna/images.rpyc:4 took 0.32463 s.

- Init at ch/audrey/images.rpyc:2 took 0.84239 s.

- Init at ch/ayesha/images.rpyc:2 took 0.48170 s.

- Init at ch/bree/images.rpyc:2 took 1.65123 s.

- Init at ch/camila/images.rpyc:2 took 0.53359 s.

- Init at ch/cassidy/images.rpyc:2 took 0.62456 s.

- Init at ch/emma/images.rpyc:2 took 0.46301 s.

- Init at ch/gen/beach_volleyball.rpyc:28 took 0.25221 s.

- Init at ch/gen/hottub.rpyc:67 took 0.31240 s.

- Init at ch/gen/images.rpyc:55 took 0.61502 s.

- Init at ch/harems/home/images.rpyc:14 took 1.52745 s.

- Init at ch/harems_full/band/images.rpyc:2 took 0.27008 s.

- Init at ch/harems_full/bitchy/images.rpyc:2 took 0.25033 s.

- Init at ch/harems_full/office/images.rpyc:2 took 0.64311 s.

- Init at ch/harmony/images.rpyc:2 took 0.36958 s.

- Init at ch/kleio/images.rpyc:2 took 0.67216 s.

- Init at ch/kylie/images.rpyc:2 took 0.50364 s.

- Init at ch/lavish/images.rpyc:2 took 0.42387 s.

- Init at ch/lexi/images.rpyc:50 took 0.65032 s.

- Init at ch/minami/images.rpyc:2 took 0.69476 s.

- Init at ch/morgan/images.rpyc:90 took 0.39957 s.

- Init at ch/palla/images.rpyc:2 took 0.26866 s.

- Init at ch/samantha/images.rpyc:2 took 0.42609 s.

- Init at ch/sasha/images.rpyc:31 took 0.93817 s.

- Init at ch/shiori/images.rpyc:2 took 0.49476 s.

Running init code took 23.68s

Loading analysis data took 0.05s

Analyze and compile ATL took 0.10s

Index archives took 0.00s

Dump and make backups. took 0.00s

Cleaning cache took 0.00s

Making clean stores took 0.00s

Initial gc. took 0.51s

DPI scale factor: 1.000000

Creating interface object took 0.00s

Cleaning stores took 0.00s

Init translation took 0.54s

Build styles took 0.01s

Load screen analysis took 0.00s

Analyze screens took 0.03s

Save screen analysis took 0.06s

Prepare screens took 0.12s

Save pyanalysis. took 0.00s

Save bytecode. took 0.00s

Running _start took 0.01s

Performance test:

Interface start took 0.51s

Initializing gl2 renderer:

primary display bounds: (0, 0, 1920, 1080)

swap interval: 1 frames

Windowed mode.

Vendor: 'nouveau'

Renderer: 'NV166'

Version: '4.3 (Compatibility Profile) Mesa 22.2.5'

Display Info: None

Screen sizes: virtual=(1280, 720) physical=(1280, 720) drawable=(1280, 720)

Could not open 'cache/shaders.txt':

Maximum texture size: 4096x4096

This logs can help understand what's going on.

For example, if you see the line Loading script took x.xx sbut not the following line Loading save slot metadata. took x.xx s then clearing the save files might help.

Traceback.txt

This log is created whenever there's a crash in-game.

If you hit this kind of screen in game, the stacktrace.txt is created with the same content.

There's nothing you can do on your side for this kind of issue but notifying the devs will help to fix the issue.

Nothing works: reach the devs

Join the Andrealphus games discord server.

Create a ticket in #create-ticket channel.

Describe your issue there, upload the log files and a save file so the devs can look into it.