Troubleshooting

This page is dedicated to launch or crash issues.

You won't find any help about the games

First things first

The games are made with Ren'Py engine.

Check the official engine troubleshoot guidelines before going further.

It doesn't help?

Then what's your OS (PC/MAC/Android)?

What are the symptoms:

• There's a crash ingame
• I see the main menu but the game doesn't start
• The game loads but the intro video doesn't show
• ...

Regardless your OS, there's always a log file somewhere that will help.

Android issues

The game takes ages to load:

We're aware of this issue and working on this. Regarding your hardware the game will take between 5/10 minutes before the introduction video shows up.

The game loads but crash before the introduction video:

First try to clear the application cache (settings/applications/<THE GAME>/storage/clear cache).

If it's not better, you can also try to clear the game data. This will delete your saves! You might want to keep a copy of your saves: How to find a save file

The game still crashes

Search for the logs...

There's two main log files that will help the debug:

• log.txt
• traceback.txt

The logs are located in the game root folder or data folder for android:

• Steam: `C:\Program Files (x86)\Steam\steamapps\common\Love & Sex Second Base` (or wherever you install the game).
• Windows/Mac/Linux: check the unzipped folder.
• Android: `SD:/Android/data/com.andrealphusgames.loveandsexsecondbase`. This is a protected folder and you will need to connect your device to a computer to access this folder.